Privacy notice
Last updated [date]. Applies to Live Alerts and its Homes, Wheels, Fix it, Storm, Waits and Team upload features.
Who we are
[Legal entity name], [address], Cayman Islands ("we"). We are the data controller for this app. Contact for anything about your data: privacy@livealerts.ky. [Name] is our data protection contact.
What we collect and why
| What | Why | Lawful basis | Kept for |
|---|---|---|---|
| Road, queue and outage reports: category, a point on the road or a place name, minutes waited, an optional note, the time, and a random device identifier (not your name or number) | To show live conditions to everyone on the island and to confirm or clear reports | Legitimate interests (public information from anonymous reports) | Reports 7 days; wait reports 24 hours; the device identifier's reputation score 12 months from last use |
| Location check: when you post or confirm a report we compare your phone's position to the thing you're reporting and store only whether it matched and a distance band (<500 m, <2 km, >2 km). Your position itself is not stored or sent to our servers | To weight reports from people who are actually there | Consent (you can decline, or turn it off under More → Location checks; reports still work) | Same as the report |
| WORC processing samples: application type, applied date, decision date, outcome | To publish typical processing times | Legitimate interests; the data is anonymous | Indefinitely, as anonymous statistics |
| Your district and app preferences (theme, location checks on/off) | To personalise the app | Legitimate interests | Stored on your phone only; deleted when you clear the app or tap Forget this device |
| Listings on Homes and Wheels: the property or vehicle details, photos, your display name, and your WhatsApp number (shown only through a message link) | To publish your listing and let people contact you | Contract (you asked us to publish it) | Until you remove the listing, then 90 days |
| Verification documents for listers and tradespeople: government ID, proof of ownership or a licence and insurance certificate | To confirm that listings and businesses are genuine and show the verified badge | Contract and legitimate interests (fraud prevention) | Deleted within 30 days of the decision; we keep only "verified on [date]" and the document type |
| Enquiries, viewing requests and quote requests: your name, WhatsApp number and message | To pass your request to the lister, provider, bank or insurer you chose | Contract / consent (you asked us to send it) | 90 days |
| Storm alerts: your district and how you want to be contacted (push, WhatsApp, SMS) | To send you watches, warnings, shelter openings and all-clears | Consent, withdrawable any time from the alert settings | Until you turn alerts off |
| Team upload accounts (Everythin345 team): email address, sign-in records, and the tips and media you upload | To run the team page and attribute posts | Contract | Account for as long as you're on the team; uploads as reports (7 days) and media 30 days |
| Technical data: IP address, device type, app errors, which screens are used | Security, abuse prevention and fixing problems | Legitimate interests | 30 days |
What we don't do
- We don't ask why you were at a hospital, clinic or government office. Wait reports are a place, a number of minutes and a time.
- We don't store your GPS position. Location checks return a yes/no and a distance band.
- We don't sell personal data or share it with advertisers. Sponsors see aggregate numbers only.
- We don't publish your name or phone number. Listers are shown as a first name and initial; contact is through a WhatsApp link you control.
Photos and other people
Photos on listings and incident reports may show people, vehicles or property that aren't yours. Please don't upload identifiable faces or licence plates without permission. Incident photos are checked before publication and blurred or withheld if they show injuries, readable plates or children. If you appear in a photo on the app and want it removed, email us and we'll take it down within 2 working days.
Who we share data with
Processors who work for us under written agreements: Supabase (database, storage and sign-in; servers in the United States), Anthropic (writes draft captions from team uploads; United States; nothing is used to train their models under our agreement), [hosting provider] (serves the app), and [messaging provider] (WhatsApp and SMS alerts). We share a listing enquiry with the lister you chose, and a quote or pre-approval request with the provider, bank or insurer you chose. We disclose data to authorities only when the law requires it.
Transfers outside the Cayman Islands
Our processors store data outside the Islands, mainly in the United States. We rely on written contractual safeguards with each processor that meet the Act's requirements for transfers, and we keep the data they hold to the minimum described above. You can ask us for a copy of those safeguards.
Your rights
Under the Act you can ask us for a copy of the personal data we hold about you, ask us to correct or delete it, object to processing based on legitimate interests, withdraw consent (location checks, alerts) at any time, and complain to the Office of the Ombudsman. In the app, More → Privacy lets you see and delete the reports from your device and forget the device entirely. For anything else email privacy@livealerts.ky; we respond within 30 days.
Office of the Ombudsman, Cayman Islands: ombudsman.ky.
Security
Data is encrypted in transit and at rest. Verification documents are stored in a private, access-logged store that only named verification staff can open. Public data (reports, listings) is protected by database rules that limit what anyone can change. If a breach affects your data we'll notify the Ombudsman and you without undue delay and within the timeframe the Act requires.
Children
The app is for adults and people old enough to drive, rent or buy. We don't knowingly collect data from children, and listing and team accounts require you to be 18 or over.
Changes
We'll post changes here and, for anything significant, tell you in the app.